At Walkedgez Colombia S.A.S., we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.
You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer service team immediately. Once your cancellation request is verified and processed, we will issue a full refund to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping phase. Refunds for canceled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing times.
We accept returns within 30 days of the original purchase date. To be eligible for a return, items must be in their original condition, unused, with all tags attached, and in the original packaging. A valid proof of purchase (receipt or order confirmation) is required for all returns. Certain items, such as perishable goods or personalized products, may not be eligible for return unless they arrive damaged or defective.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. You are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service for your return, as we cannot guarantee receipt of items sent without tracking.
Upon receipt and inspection of your returned item, we will send you an email notification confirming the approval or rejection of your refund. If approved, your refund will be processed to the original payment method. Please allow up to 10 business days for the refund to appear in your account after approval. The exact timing depends on your payment provider's policies. Shipping costs are non-refundable unless the return results from our error.
For items returned in a condition that does not meet our return policy requirements (damaged, used, or missing components), we may issue a partial refund or deny the refund entirely. In such cases, we will contact you to discuss options, which may include returning the item to you at your expense.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company, as some institutions require additional processing time. If you've confirmed with your financial institution that the refund has not been processed, please contact us immediately at [email protected] with your order details. We will investigate the matter and work with our payment processor to resolve any issues. Please include your order number, date of purchase, and the payment method used in your communication.
For any questions regarding our Return & Refund Policy, please don't hesitate to contact our customer service team:
Address: 4207 Pallet Street,New York,New York
Phone: +1646-831-5143
Email: [email protected]
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM (NY), excluding national holidays. We aim to respond to all inquiries within 24-48 business hours.
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