Hey there! Remember the last time you reached out to a company and got a robotic reply? Yeah, we hate that too. At Walkedgez, things are different. Our founder, Carlos, still replies to emails personally—no kidding. He once spent an entire weekend helping a customer fix a sizing issue because, well, that’s just how we roll.
Honestly, we’re not here just to sell shoes. We’re here to listen. Whether it’s a complaint, a suggestion, or just a random thought about your favorite pair of sneakers, we want to hear it. Last month, a customer’s feedback led us to redesign our insoles—talk about teamwork!
Prefer old-school methods? No problem. Here’s how you can reach us:
Or, if you’re the chatty type, try our Live Chat during business hours. Pro tip: Look for the little shoe icon in the corner—it’s kinda cute.
I get it—filling out contact forms feels like shouting into the void. But here’s the thing: When Maria from Medellín told us our laces frayed too quickly, we switched suppliers within a week. Your words actually change things. So go ahead, hit send. We’re all ears.
P.S. If you’re ever in Bogotá, stop by our office. The coffee’s on us, and yes, we’ll probably talk your ear off about sustainable leather.
$